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Drama NYC (tm) - The Drama of Temping (tm), starring: Peter Everhard, Harry Les Trade, Johnson DeLarge, Rod Forrent, Dheep Dickens and others

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Date: September 12, 2003 at 11:17:13
From: Malice
Subject: Re: Centers Can Be Very Lucrative For Temps


The company I described, that I'm still working at, is Bear Stearns.

The conditions are the same right now. In fact, they're a bit worse than I initially described. Because there are so few people in the center now, they've widened the parameters of what we have to do. So we're no longer just working on pitchbooks/presentations, we have a rotation where we have to spend 2-weeks at a time working the "front desk", where we have to deal with taking the jobs in from the bankers, estimating them, placing all the jobs in a heirarchy (these jobs can get sent to India, these jobs must be kept in NY, this job is a priority, etc) and dealing with the endless phone calls that stream in from bankers and everyone else, trying to sort out problems. They used to have "clerks" who just did this job, but now everybody in the center is "pitching in".

The "liaison" position has pluses and minuses. The pluses are that you're not stuck in the center, you don't have a dumb manager looking over your shoulder following every time you go out for a cup of coffee, you have more control over the management of your time/work. The minuses are that you could be stuck with a shitty group of bankers, or a few shitty bankers that'll breathe down your neck while you try to make the edits to their job that they need RIGHT AWAY, and if there are any problems you don't have the immediate support of the main center. [If you wanted to go to lunch, you couldn't "turn" the job to another operator, though you can try to pursuade the banker to dump it in the center.]

Also, they came up with this shitty new position called "floating liaison" or "floater" (shit terminology, how appropriate), where you basically FILL IN for any absent liaisons. The bad part of this is that you have NO control over where you end up. At least with a dedicated liaison position, you can get to know your specific group of bankers and work out a relationship and system of working with them. As a floater, you basically have to put up with all kinds of situations, with a lot of "Well, my *regular* liaison lets me do it *this* way..."

It's a hell of a place to work now.

Sometimes, there are only one or two working operators at the center (because people have to work the front desk and people have to monitor work getting sent to India), so the hammering is just endless...


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